Refund Policy

Our 100% satisfaction guarantee policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or an exchange.
To be eligible for a return, your item must be returned in its original packaging. All refunds and exchanges are subject to review.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

To return your product, please mail it to: 2014 NE 164th Street, North Miami Beach, FL 33162

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.

If you are approved, your refund will be processed. A credit will automatically be applied to your credit card or original method of payment.


Once your returned item is received and inspected, we will send you an email to notify you. We will also notify you of the approval or rejection of your refund.


If you haven’t received a refund yet, first check your bank account. Then contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve followed all the appropriate steps and still have not received your refund, please contact us at

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded. You are responsible to pay for the cost of shipping back to our facility.


VIARUCCI CBD ships via SkyPostal/Fedex, Inc. to all locations within the 50 United States.

Yes, for any change in your address, phone number or any important information, please contact our customer service team at send an email to One of our team members will be happy to assist you.

Yes, in your order confirmation you will find a number to track your and You can track your order status from Here

No matter how hard we try, sometimes it’s just not possible to ship the same day. With the majority of our orders processed and sent out the same day, most of our shipments are received in 3 to 5 business days.


There can always be an unpredictable delay. If you ever run into an issue with your order or are worried it hasn’t been shipped, have no fear. VIARUCCI CBD professional customer service is just a Email at

First, please check around your house or apartment, as packages are often placed just steps away from your door. Don’t forget to ask your neighbors too. If your order does not arrive, you can contact our customer service team send an email to, so we can open an investigation into your order.